Project Summary
Problem: TE Connectivity’s Transportation Solutions division needed to transition 3,000+ global sales professionals from legacy CRM systems to Salesforce Sales Cloud (C2S), requiring comprehensive change management, training infrastructure, and ongoing adoption support to ensure business continuity and user competency across Auto and ICT business units.
Solution: I designed and built C2S Central, a comprehensive SharePoint-based enablement platform featuring role-based learning paths, process-specific guidance, and continuous improvement frameworks. The solution included multilingual e-learning modules, video training series, Quick Reference Guides (QRGs), adoption surveys, and governance structures to support systematic change management across three global regions.
Target Audience: 3,000+ Transportation Solutions employees including account managers, sales engineers, sales operations, marketing professionals, pricing analysts, and global account managers across AMER, EMEI, and APAC regions.
My Role
- Designed and built C2S Central SharePoint platform serving as the primary enablement hub for 3,000+ Transportation Solutions employees
- Created 200+ training assets including multilingual e-learning modules, instructional videos, and Quick Reference Guides across five core process areas
- Developed adoption survey systems collecting 400+ user insights for continuous platform enhancement and training optimization
- Established governance frameworks with bi-weekly core team meetings and quarterly steering committee reviews for systematic change management
- Authored role-based training pages for five personas with tailored workflows and priority guidance for each user type
- Co-developed and launched TELme AI agent training program, enabling users to leverage TE's internal AI for enhanced self-service support capabilities
Client
TE Connectivity
Tools
Skills
Results & Impact
The C2S Central platform and enablement strategy delivered measurable business impact across the Transportation Solutions division. Overall adoption reached 87% across all TS business units, with the Auto segment achieving 89% leading adoption rates. The platform supported creation of $20.1B in pipeline value and 7,992 logged activities during the fiscal year.
Contact management improved significantly with 21,360 new contacts created, representing 113% growth versus the previous fiscal year. The systematic governance framework enabled effective cross-business unit coordination and strategic alignment. User feedback through the adoption survey system drove continuous improvement, with over 200 enhancement insights implemented to optimize the platform and training content.
The comprehensive enablement approach established the foundation for FY26 AI and automation initiatives, including pipeline insights and customer service AI integration, demonstrating the platform’s scalability and strategic value for ongoing digital transformation efforts.